Last Update: July 7, 2025
Data Controller
“IL PRINCIPE” by Severino Lucia
Via Scilla 22, 96100 Syracuse (SR) – Italy
VAT: IT02118130893 – Tax Code: SVRLLG86L62I754L
Email: support@kleosuites.com
Types of Data Collected
- Identifying data: name, surname, email, phone number, ID documents
- Booking data: stay dates, number of guests, special requests
- Browsing data: IP address, browser, device, visited pages (via cookies)
Purpose of Data Processing
- Managing bookings and user communications
- Fulfilling legal obligations (e.g., guest registration)
- Improving user experience and ensuring site security
- Sending promotional communications (only with consent)
Legal Basis
- Contractual (booking and stay)
- Legal (compliance with the law)
- Consent-based (contact form, newsletter)
- Legitimate interest (statistics, security)
Data Retention
- Invoices and tax data: 10 years
- Data for promotional purposes: until consent is revoked
- Cookies: according to the duration set by respective providers
Third-Party Providers and External Services
Data may be shared with providers that support site functionality:
- Google Analytics: anonymous statistical analysis
- Google Fonts: use of fonts hosted by Google
- Google Maps: displays property location on map
- Meta (Facebook Pixel): tracking for promotional purposes (if active) – Privacy Policy
- Stripe / PayPal: for online payments (no payment data is stored on our site)
- Stripe
- PayPal
Note: An external booking engine system may be used.
User Rights
The user has the right to:
- Access their data
- Request correction or deletion
- Object to processing
- Withdraw consent
- Request data portability
- File a complaint with the Privacy Authority
Requests: support@kleosuites.com
Cookie Policy
What are cookies?
Text files stored by the site on the user’s device to enhance browsing experience.
Types of cookies:
- Technical: essential for site operation
- Analytics: anonymous data collection (e.g., Google Analytics)
- Third-party: fonts, maps, advertising tools
Consent Management
Upon access, the site displays a banner to accept, refuse, or customize cookies. Settings can always be changed via the browser.
Hosting
The site is hosted by Hostinger, a GDPR-compliant provider with servers located within the European Economic Area.
Modifications
This privacy notice may be modified at any time. The updated version is always available on this page.